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Moscow Interpreter Olga Lesn.
Languages: English
Based in Moscow, Russia
Date of Birth: 10.10.1992
Nationality: Russian


Russian - native
English – upper-intermediate (B2)
French – intermediate (B1)


Good knowledge of software — MS Office (Word, Excel, Outlook, Power Point), Internet, Opera, Mystique ( The Ritz-Carlton software).
Clear pronunciation, competent speech. Knowledge of Russian language orthography, punctuation and syntax.
Confident usage of office equipment.


Communicative, responsible, stress sustainable, self-disciplined, industrious, initiative, energetic, tolerant, balanced, considerate person with competent speech, client focused approach to work, proactive life position, pursuit of development and professional advancement.


Moscow State Linguistic University, Chair of International Tourism and Hotel Business, Specialist in Tourism.


October 2014 – Present
The Ritz-Carlton, Moscow
Guest Relations coordinator

Maintaining guests’ data base;
Creation of daily reports’ concerning Vip guests, their preferences and amenities;
Collection of information about repeat, VIP and special attention guests;
Informing other departments about guests preferences and special requests;
Preparation of welcome cards for arriving guests;
Pre-arrival calls and emails;
Administrative assistance to Guest Relations department;
Assistance to guests needs identification, anticipation and fulfillment;
Coordination of wedding photo shootings;
Welcoming of special attention and Vip guests and escorting them to the rooms.

August 2013 – November 2013
Bulvar Hotel (Classic Hotel Group)
Front Desk Agent

Registering guests and assigning rooms;
making rooms reservations;
hotel occupancy rate tracking;
call acceptance‚ consultations;
conflict resolutions;
night audit;
process payments‚ prompt payments control;
documents handling;
working with cash register.

November 2012 - December 2012
June 2012 – July 2012
Radisson Blu Belorusskaya Hotel,
Trainee in Human Resources department
translation of standard operating procedures;
assistance in the recruitment process, aid to HR manager.

June 2011 - July 2011
Radisson Blu Belorusskaya Hotel,
Trainee in Food & Beverage department
Restaurant hostess.

June 2010 – July 2010
Radisson Royal Hotel, St.Petersburg
Trainee in Food & Beverage department
breakfast waitress in restaurant; service
service of group lunches, weddings and banquets.

Trainings and certificates

Cross-training at the Concierge desk (at The Ritz-Carlton, Moscow)
IELTS certificate (passed in 2014)

Participated in Moscow Exhibitions: InterCHARM

Private Tour Guides Moscow Trade Show Hostesses Interpreters Crocus Expo Sokolniki VDNKh Exhibitions in Moscow Expocentre Guided Moscow Tours Hire Russian Trade Show Girls Moscow exhibition Translators
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